Terms & Conditions
Tots Play Terms and Conditions
Welcome to Tots Play. Please read the following terms and conditions under which we offer our
services. By making a booking or using any of our services (eg attending a class or event) you agree
to accept and abide by these terms.
Missed Classes
We are unable to give refunds for, or carry over to a future booking, class sessions that you do not
attend. At the discretion of the class leader, and depending on availability and prevailing guidelines on
mixing established groups it may be possible for you to make up the missed class by attending any of
our other classes. This should be during the current block of classes you have paid for and may not
be carried over to subsequent blocks. Please check with your class leader before attending a
different class. Baby Development Courses are sold as a 6 week continuous course and we are unable to refund for
any missed classes during the course. Where a deposit is taken for this course this secures your place
on the course, and is not refundable if you are subsequently unable to take up your place.
At the discretion of the class leader, and depending on availability and prevailing guidelines on
mixing established groups you may be able to attend another course elsewhere in the same week to
catch up. Please check with the class leader regarding this.
If a class is cancelled by the class leader you will be informed of the options available to you to make
up the class.
Where the cancellation of a face to face class is due to factors beyond our control, in particular, but
not limited to, coronavirus (COVID-19) restrictions, for example local lockdowns or requirement for
isolation we reserve the right to substitute online classes for face to face sessions, and in these
instances, no refund or carrying over of class sessions will be provided.
Safety Information
Your child (or children) is your responsibility during the class. Please supervise them closely during
the session and particularly during the use of equipment. Do not allow them to go near equipment
when it is not in use.
At all times please follow the instructions and guidelines of your class leader, including those relating
to guidelines imposed by the venue or other authorities, whose only goal is your child’s, and your
safety and enjoyment.
Please no food or drinks during the session (apart from breast/bottle/tube feeding for infants).
In order to help prevent the risk of the spread of infectious diseases, such as, but not limited to,
coronavirus (COVID-19) there may be measures in place for those attending classes which you will
be asked to adhere to. These could include washing or sanitising hands, keeping a certain distance
from others not from your household, following directional signage in relation to the venue, or other
similar measures. Please ensure to follow these guidelines as given by your class leader and for the
venue.
No liability can be accepted for any incident that occurs due to this guidance not being followed.
While Tots Play makes every effort to ensure the safety and comfort of you and your child during the
sessions, participation in our activities, and the use of our equipment is at your own risk. Your class
fees include insurance cover for your child.
Infection Control
Infection control policies, such as cleaning regimes and hand washing/sanitising protocols following
prevailing Government guidelines have been developed for our class sessions and events and will be
carried out by your class leader as required.
Healthy Children and Adults
Please bring only healthy children to class. You and your child should remain at home if he, she or
you have had a fever, vomited, or had diarrhoea within the past 48 hours or are exhibiting
contagious cold symptoms (usually during the first few days of a cold) or any symptoms of COVID-19.
If you see another child with a runny nose or cough, do not automatically assume the child is
contagious. Allergy symptoms can resemble cold symptoms.
We reserve the right to refuse admittance to the class if we feel that the child or adult is too ill to
participate, or has coronavirus (COVID-19) symptoms, such as a raised temperature, a new
continuous cough, or a loss or change to their sense of smell or taste.
Clothing
Parents and children should wear comfortable play clothes. For Discovery Tots please bring a blanket
or mat for your child to sit/lie on. For Social Tots children should have bare feet or non slip
socks/slippers and dresses should not be worn as they may interfere with class activities.
For Action Tots children should wear closed in soft soled shoes. Any jewellery, with the exception of
small stud earrings, should be removed from children before starting the class. Adults should also
avoid jewellery that dangles in any way or could get caught up when participating in class activities
with your child.
Photography and Video
From time to time we may request to take photographs or shoot video during classes to use for
marketing and promotional purposes, which may include, but is not limited to, use on social media,
promotional materials or our website.
You will be asked at or prior to the first class where this takes places whether or not you consent to
being included in these images or footage and images and usage will be in relation to our privacy
policy that can be found on our website here https://www.totsplay.co.uk/privacy-policy. Where
images are used in this way no additional personal information or names will be linked to them,
unless specific additional permission is sought from the individuals involved.
Tots Play is happy for you to take photographs of your own child during classes. If you wish for
another child to be in the picture please seek permission from the adult accompanying that child
before taking pictures.
Class Behaviour
Class time should be enjoyable for all. If your child is disrupting the group, or is in any way harming
other children, we kindly ask that the adult responsible for them remove the child from the group
until said behaviour has stopped.
In order for the children to be able to focus on the group activities and to develop their listening
skills, we ask that chatting between adults is kept to the free play section of classes.
We ask that mobile phones be places on silent during classes and only used in an emergency or to
take photographs as detailed in the photography and video section of these terms.
Tots Play reserves the right not to allow a child or parent to return to class if their behaviour is
deemed unacceptable, in this instance we will refund any unused portion of class fees.
What If My Child does not want to participate?
At Tots Play we let the child be the guide. At this early age, not participating in an activity is entirely
appropriate. As with anything new it often takes a few weeks for children to settle in to the classes,
and it is not expected that they will want to join in with everything straight away, or be able to
concentrate for the full session to begin with. After all, part of the reason for coming to the classes is
to develop these, as well as many other skills, and this does take time. Our group activities are
encouraged but we never want to force a child to participate, rather we feel that each child should
be able to join the activities at his or her own pace.
Children learn in different ways, some will participate, some will learn by watching and others by
listening. We often hear from parents that a child who seemed not to be participating will repeat the
songs and activities later at home. It is worth noting, though, that the more enthusiastic you are
about the activities, the more likely your child is to want to join in, and the quicker they will feel at
home.
It can also be seen that children progress much more quickly in the skills that the classes promote
when Tots Play becomes part of their weekly routine, rather than something that they attend now
and then. Once they settle in and become used to the classes most people find that the child’s
enjoyment of the sessions and their level of development increases enormously.
Additional Services
We have a number of play resources, including the specially recorded songs used in class, available
for purchase so that you can continue to enjoy your favourite Tots Play activities at home. Ask your
class leader about the current range and pricing or visit our online store at
https://www.totsplay.co.uk/online-store or music store at https://www.totsplay.co.uk/buy-music
We also have pre-recorded, online courses, of some of our classes and activities that you may like to
take part in at home to extend the Tots Play fun throughout the week. These can be found at
https://www.totsplay.co.uk/online-courses. Please ask your class leader for a code if you would like
to purchase one of these in order for them to receive credit for this.
Ask your class leader about provision of party services and nursery sessions in your area.
Data Protection and Your Privacy
Data Protection Legislation means (i) the Data Protection Act 1998, until the effective date of its
repeal (ii) the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national
implementing laws, regulations and secondary legislation, for so long as the GDPR is effective in the
UK, and (iii) any successor legislation to the Data Protection Act 1998 and the GDPR, in particular the
Data Protection Bill 2017-2019, once it becomes law.
Any personal information provided by you to us will be held and processed in accordance with the
data protection principles set out in the Data Protection Legislation for the purposes of meeting the
legitimate business interests of Tots Play UK Ltd and adhering to the rights of the individual.
Our Privacy Policy explains our data processing practices such as how we collect and use your data
and you can read this here https://www.totsplay.co.uk/privacy-policy.
Tots Play UK Ltd control the website www.totsplay.co.uk via secure servers, and are the Data
Controller for this site.
Class4Kids is an online booking platform (www.classforkids.co.uk). Where you submit your details
via this booking system, the data is available to Tots Play UK Ltd, Class4Kids, who operate the system
and the franchisee with whom you make your booking for the particular class or service you have
chosen. In this instance each of these parties are joint Data Controllers for the data you provide.
Information you submit via other methods in relation to Tots Play UK Ltd or any of its franchisee
businesses, including, but not limited to Tots Play branded social media accounts, messaging apps,
email or telephone will also be jointly controlled by Tots Play UK Ltd and the individual franchisee
who may be party to those communications.
You have the following rights under the Data Protection Legislation (please refer to our privacy
policy at https://www.totsplay.co.uk/privacy-policy for further details):
• The right to be informed
• The right of access
• The right to rectification
• The right to erasure (also known as the ‘right to be forgotten’)
• The right to restrict processing
• The right to data portability
• The right to object and
• Rights with respect to automated decision-making and profiling
Should you wish to know what information Tots Play UK Ltd holds on you, please send a request
including your Name, Address and Date of Birth to
The Data Controller
Tots Play UK Ltd
Wern House
Wern Trading Estate
ROGERSTONE
NP10 9FQ
If you have any queries concerning your personal information or any questions on our use of the
information, please contact us at HQ@totsplay.co.uk.
We Can’t Wait to Welcome You
Above all we hope you and especially your child(ren) enjoy Tots Play. Please ensure you have read and understood the above terms and conditions before registering.
If you have any queries, comments or suggestions regarding the classes, please speak to your class leader or contact us either by telephone on 07484 840890 or via our website www.TotsPlay.co.uk
COVID- 19 DISCLAIMER AND ACCEPTANCE OF RISK
While class sessions will be adapted as far as possible to allow for social distancing guidelines to be adhered to as required, we recognise that when working with mobile babies, toddlers and pre-schoolers it may not be possible to keep them at a distance from each other at all times. We have balanced the potential risk of this with the further measures taken, such as hand washing/sanitising and reducing or eliminating the sharing of equipment. By attending classes however, you accept that there may be occasion that children do not remain at the specified distance from each other and choose to attend classes with this knowledge. The safety measures that have been introduced are intended to minimise the risk of contracting the Covid-19 virus, but this risk cannot be completely eradicated. Therefore by attending any of our classes or events you acknowledge that you do so at your own risk.